03-04-2024 07:49 PM
Hi
I'm travelling to the USA and want to set up my roaming further pass. I'm unable to add this when I text ROAMING PASS to 150 nor can I add it to my account via the EE app or website on the add ons & extras page. I also have roaming set up on my phone.
Can someone help?!
03-04-2024 07:51 PM - edited 03-04-2024 07:51 PM
Are you on contract or PAYG?
Are you in UK at the mo'?
03-04-2024 07:51 PM
SIM only contract
03-04-2024 07:54 PM
In the UK now?
03-04-2024 07:55 PM
yes in the UK now
04-04-2024 07:36 AM
What happens when you try to add it by text or through the EE Online account, @hfoulkes? Do you get any error messages?
Chris
04-04-2024 08:04 AM
Make sure you also setup the free roaming facility before travelling, by texting ROAMING to 150. This allows access to foreign networks, and without doing so - your phone won't get coverage abroad.
It is not added automatically.
04-04-2024 08:10 AM
This is what I get when I text 150 and it just goes round in that loop. When I try and add it as and extra add on online, roaming isn’t an option for me.
04-04-2024 10:24 AM
OK, thanks @hfoulkes
I'm not sure why it isn't there for you through those channels. I recommend speaking to our Mobile Care team so they can check everything on our side for you.
Chris
04-04-2024 10:48 AM
I observe that the text talks about the old Roam Further Pass at old £10 + annual increase price, not the current Roam Abroad Pass at £25 pm. What was the text you sent to get that 1st response?