cant watch discovery plus but account is activated

[pizzacat82]

as in title. I get confirmation account is activated but click on video or channel and it says to contact provider. 

[fantablade]

No active ones, previously subscribed to it directly but that ran out in June ‘23

[James_B]

Please get in touch with technical support @pizzacat82 

They'll be able to make sure everything is setup correctly at our end for you.

Thanks

James

[poprobbo]

new subscription

[James_B]

Welcome to the EE Community, @poprobbo 🙂

How can we help?

James

[kEC24]

I am having the exact same issue. I'm going round and round in circles and getting nowhere.

[Christopher_G]

Hi @kEC24 

Are you using the discovery+ app? Have you used BT Sport with EE before you got TNT Sports?

Chris

[kEC24]

Yes, i did. I was on the discovery app a few weeks ago watching football and now I can't. Just says contact provider. 

[James_B]

Hi @kEC24,

Please get in touch with Customer Care so a member of the team can check the status of your subscription.

They'll be happy to help. 🙂

James

[Moonzie]

That would be great only it asks me to ,oh in to BT account and of course my account is now EE , so it gives an error . Elsewhere it says simply scroll down nowhere to scroll down in the app ( I'm having same issue ) 🤷

[Moonzie]

I went to discovery plus while activation code was showing on TV ,typed can't activate into their help chat and it immediately linked me to where I could input activation code with no further details .