can’t delete unlimited data add on

[cb710]

i added an unlimited data add on last month and paid for it this bill, but i wanted to remove it for the next bill in a few weeks. However it’s not coming up as an active add on but still says i have unlimited data, which isn’t on my usual plan. How can i delete this or will I have to pay for it as i’ve already started the next billing month? 

thanks

[Leanne_T · Accepted solution]

Hi @cb710 

Thanks for coming here. 

You can cancel the data add-on by texting STOP UNLIMITED to 150, does this work for you? 

Thanks 🙂

Leanne. 

[cb710]

Thank you so much, problem solved !! :))

[James_B]

No problem @cb710 🙂

I've marked @Leanne_T's reply as the solution.

James

[Annemarie211]

Can I add my bill on to the 10th 

[Leanne_T]

Hi @Annemarie211 

Would you like to add unlimited data to your next bill? 

Leanne 🙂

[phyllbobaggins]

How do I do this from my online account. Do not have sim in a phone

[James_B]

Welcome to the EE Community, @phyllbobaggins 🙂

Are you able to pop your SIM into a phone temporarily to send the text?

James

[phyllbobaggins]

is there no other way i can do it online or via the app?

[James_B]

Hi @phyllbobaggins,

Are you able to cancel it via the add-ons tile when your viewing your plan in the EE app?

James