The EE Community

Getting full speed from EE wifi extender

Just posting this for info.I have a wifi 6 extender upstairs with wifi 6 router downstairs. My speed to the house is 900. If I connect via wifi to the extender I get about 450, but if I connect a device to the extender using an ethernet cable I get ...

Resolved! Downfall of inclusive extras

Why have EE removed the ability to have 3 inclusive extras on new full rounder plans, and removed half of the selection for all rounder plans. I used to be able to pick data pass, Apple Music, game pass, Netflix and a load more. Now only have 1-3 sel...

Oculus 3s gift card

HelloI bought the oculus 3s package 2 weeks ago for my son’s birthday. It was meant to come with Batman, a £50 EE gift card and 3 months trial to meta quest.None of this was included and still haven’t had it?Am I missing something somewhere? Or has i...

High speeds but low quality

Since switching to the EE SmartHub router after being moved from BT, we've been suffering poor video calls for work on multiple devices.Our download and upload speeds are generally very good. Today is lower at 400mb download and 100mb upload but usua...

Resolved! I need to print out my bill. Where can I find my bill/statement?

Charitable donation request

Good evening, I am fundraising on behalf of Scotland Boys Club 2013 Purples Team as we are trying to raise funds to cover the costs of kits and equipment for the kids. We are hosting a raffle and are in need of donations. Is this something that EE ar...

Activate EE add ons

I’ve recently started a sim only with add ons. The add ons are there in My EE app but can’t activate them. I believe I should have had a text to do this from EE but haven’t. The sim has been active for a week. Any help? Thanks

Re: How to access live chat?

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Any discounts when already on mobile contract

hi so atm I have got the iPhone all in contract and wondered if EE give you any discounts if I sign up to home broadband, I see that they can upgrade to unlimited data ( which I have) and a reduction if you take a mobile contract out but no mention o...

Resolved! EE ROW1 roaming add on

Hi,I’ve been offered an upgrade and am highly confused about my options regarding roaming. Here’s the situation as I understand it, from having researched this community.I’m currently on a 5G Smart SIM plan (£25) dated April 2022.I have the Roam Abro...

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