Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
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  • 59 replies
  • 128 Helpful

Resolved! Roam abroad pass duration

I’m trying to understand how long a month is for a roam abroad pass please? If I arrive in Spain on the 15th of May when does the month of use conclude? After 30days or after a calendar month? Also would the pass finish on the 14th June if it’s a cal...

Resolved! Re: Roam abroad pass duration

Hello, and thanks for your advice.Not really helpful for me and contradictory to the advice given by an EE employee in store yesterday.I'm going to New Zealand and the Roam Abroad Pass seems to meet my needs, however, I was told that it cover starts ...

Acer laptop and office 365 subscription

I  purchased the Acer aspire 3 laptop bundle and still haven’t had any information on how to claim the 24 months of Microsoft 365, and 24 months of Norton security. Both are showing in my add ons list on MyEE but I can't see how to activate them on m...

Ritawh by Investigator
  • 399 Views
  • 3 replies
  • 0 Helpful

Resolved! xbox game pass pc

i have the xbox game pass as a perk from EEhowever i have linked it the wrong email account on my pcis there a way to deactive it from the old account and re-activate it to the correct email account  

Microsoft 365 activation problems

I selected Microsoft 365 as my smart benefit add on when I took up my new contract in October but every time I try to activate it, I get sent a text code, input the code and then get a message saying “we are currently experiencing problems please try...

Xbox Games Pass

I've recently got my son a new sim which includes xbox ultimate Games pass. We have not received any information on how to redeem this can someone please help?Thanks

Unable to activate Xbox Game Pass Ultimate

I have tried and tried multiple time to activate my Inclusive Addon for xbox game pass ultimate I get as far as logging into my Microsoft Account I log in and it just loops back to login again.

Dpzer0 by Visitor
  • 1702 Views
  • 14 replies
  • 3 Helpful

Google pixel 8 pro offer

I bought the Google Pixel 8 Pro with offer to claim a free Fitbit on 30th November 2023..when I’ve tried to claim the offer it tells me I purchased outside of the offer dates.  I know this is wrong because I thought it was a great offer, hence the pu...

Ee apple music

Upgraded my contract and with it I get free apple music. I was told it was set up by the bloke in store. When I go on the apple music app it tells me I have no ee apple music subscription. So I did the MUSIC 150 but the message tells me I already hav...

Viv1231 by Visitor
  • 349 Views
  • 1 replies
  • 1 Helpful