cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Netflix inclusive extra subscription removed

Crayfish
Explorer

Hi...

I've had Netflix as my inclusive extra all linked up and working fine for a few months now, set-up in the normal way via the ee.co.uk/netflix link.

Then about a week ago Netflix kicked me out, said my password was incorrect (it definitely was not), and when I changed the password and signed in it was saying that I need to choose my paid subscription level - just pay like a regular customer without the EE inclusive extra anywhere in sight.

So I called EE who told me to just set it up again like the first time, and that worked, though it lost all my Netflix data (watch list, profile picture, watch history etc.).

It worked for a few days until yesterday it did exactly the same thing! I didn't change the correct password that it was telling me was wrong this time, instead I used a sign-in code sent to my email. But I was confronted with the same screen asking me to choose my paid subscription level. 

Anyone had similar happen? Any ideas other than just link it up again?

(It's a pain to do so as my EE sim is actually in a mobile router and not a phone, so I have to swap sims around each time it wants setting up, and losing all my Netflix data each time)

2 REPLIES 2
Northerner
EE Community Star
EE Community Star

Hi @Crayfish 

Try using a different email and password.

Are you using a VPN? 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Hi @Northerner, thanks for the response.

That's a fair idea, I haven't tried it but I will do. It doesn't jump to me as the obvious fix but then I suppose that these things don't make sense a lot of the time.

And no, no VPN involved.

Thanks again.