Apple Music inclusive

[WrstBhvr]

I have Apple Music as an inclusive add-on. Called EE to set it up, they sent me 3 links all saying the same thing “No subscription through the mobile network provider”. EE advised me to call apple, apple said it’s on EE they have nothing to do with it. 

now is this a scam or just some unworkable”reward” EE is selling?

[Rach_H · Accepted solution]

Hi @WrstBhvr,

Welcome to the Community!

I'm sorry to hear about the trouble you'e having with your Apple Music add on, and I can understand your concerns regarding this. I'd recommend reaching back out to the team and they will be able to raise a single user fault on your account so this can be looked into.

Rach

[WrstBhvr]

hiya,

I have been in touch with the team since Wednesday.  They have tried all possible troubleshooting method and nothing has worked.

Today, I was told to wait for another 5 working days to get this resolved. I've given up on this inclusive access. i dont believe it ever works. Thanks for all your support.

cheers 🙂

[Leanne_T]

Hi there @WrstBhvr 

I'm really sorry this is taking time to get your Apple Music set up. The team will be investigating why this is happening and working to get this sorted. 

Please let us know how you get on after the 5 days if you get the chance. 

Leanne.

[WrstBhvr]

Update: EE called on Saturday and said they’re resetting my account and I should just keep calm it’s just technical troubleshooting. They promised to call back on Sunday (Today). I woke and saw a voicemail from Agent X. I called EE back and asked if he can be informed that I’m available. I was told he had tried calling me 2x (even though my phone shows only 1 missed called) and if he tried for the 3rd time, the case might be closed. Lol I don’t want to say what’s in my mind but this whole thing is EXHAUSTING 

[Katie_B]

Hello @WrstBhvr. 

Thanks for keeping us updated. 

Have you received another call back since your post yesterday?

Katie

[WrstBhvr]

Hi @Katie_B 

Good morning, no, I haven’t received any call yet.

Thanks for your concern, appreciated 🤗

[Katie_B]

Thanks for confirming you haven't received another call back @WrstBhvr. 

I understand you may wish to make a complaint. 

You can do this by completing this online form and a member of our complaints team will be in touch. 

Katie