Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 80548 Views
  • 59 replies
  • 128 Helpful

Resolved! EE Perks

HelloI am trying to do phones upgrades for my wife and I. We qualify for an EE Perks account through her work which we've used on the last 2-3 upgrades.I've gone to get codes and it states the account need re-validating due to time past. No problem.F...

LSully7 by Visitor
  • 467 Views
  • 1 replies
  • 1 Helpful

Resolved! 125GB SIM

HiI am looking at the 125GB SIM plan with a 24 month contract but it's not clear as to whether this is an allowance of 125GB of data each month or a total of 125GB across 24 months. Could you clarify?Cheers, Gautham

Resolved! Upgrade anytime.

I have just upgraded to z flip 6 after having my contract for 16 months. My question is, am I able to keep my old phone?  Im a little confused. 

Enigma60 by Visitor
  • 497 Views
  • 1 replies
  • 2 Helpful

EE deal can't be matched again

I spoke to an EE telephone advisor who offered me an upgrade deal on 5G Smart Hub (unlimited). They couldn't match Vodafone or Threes deal, however they were willing to waive the upfront cost and take 10-15% off the online advertised monthly bill.I w...

Brotata by Investigator
  • 821 Views
  • 4 replies
  • 6 Helpful

Resolved! XBOX GAME PASS NOT ACTIVATING

Hi. I have both EE mobile and Broadband and I decided to get game pass, however I am trying to activate the add on and it keeps saying technical issues and to try again later, this is the case no matter how long I leave it. I don’t want to start payi...

Ant2988 by Explorer
  • 679 Views
  • 3 replies
  • 2 Helpful

Apple Music benefit not linking

Hi. Upgraded phone with Apple one+ including free Apple Music. Not received text yet from Apple Music (been 2 days). Set up in EE app and lost all my family sharing accounts. Had to replay Apple Music. Can’t access benefit as Apple says EE haven’t gi...

Mags51 by Investigator
  • 1262 Views
  • 11 replies
  • 10 Helpful

Resolved! Apple one subscription.

Hi. I want to subscribe to the Apple one offer which includes iCloud 50Gb. I already pay  for iCloud 50Gb , so do I have to cancel this before signing up for the ee one or can I cancel it after? Will I lose any files I already have backed up when I c...

Revrand by Investigator
  • 769 Views
  • 3 replies
  • 3 Helpful