Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UKMaking International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not ...

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XRaySpeX by • EE Community Star
  • 88037 Views
  • 61 replies
  • 130 Helpful

Resolved! Free product with phone plan upgrade doesn't seem worth it!

I recently upgraded to a new Samsung device, which was offering £300 cashback, but I looked up as to how I would claim the cashback, and it had ended on the 20th. Before finding out about this I went through with the purchase, but it was glitching in...

Bricky20 by • Contributor
  • 655 Views
  • 1 replies
  • 1 Helpful

Mastercard

So both my and my dad ordered a Google pixel 6a about this time last month with the offer of the Mastercard. Now we was originally told 14-30 days after we received the device then was told it would be 14-30days after the first bill. Well its been lo...

Jess9511 by • Investigator
  • 4883 Views
  • 43 replies
  • 11 Helpful

Not refunded for upgrade

Hi I returned an unwanted upgrade nearly two weeks ago. I was told any money taken for the upgrade and cost of return would be refunded to me. I just came off the phone to be told I will not be refunded back to my bank account but it will come off ne...

dbnns by • Contributor
  • 981 Views
  • 7 replies
  • 0 Helpful

Digital prepaid card

I upgraded my phone in November and was offered a £200 voucher as part of the deal.To date, I've received some text messages to claim but no actual voucher.When I emailed the claims team they said they'd sent it again and that I should check my spam ...

Grrrousey by • Contributor
  • 841 Views
  • 5 replies
  • 0 Helpful

Resolved! Roaming in Mexico

Hi I’m travelling soon to Mexico for 2 weeks. I’m on monthly plan and have smart benefits (not covering roaming but can swap). Can anyone suggest best/ cheapest option for using my data in Mexico please (don’t care about calls/texts)? I’m not finding...

MiliM by • Visitor
  • 737 Views
  • 1 replies
  • 1 Helpful