Hello,
I got my new EE sim today, I've added in the BT sports smart benefit, however, I want to upgrade this to allow for large screens and multiple devices. This comes at an extra £5 a month, whenever I try activating it by texting "Sport" to "150" it firstly comes sup with the following message:
"As you have BT Sport Ultimate as a smart benefit you can watch this on the large screen with the best viewing experience possible with BT Sport Ultimate for just £5 p/m by replying YES. For more info and details about BT Sport Ultimate https://wrap.co/wraps/1d173201-0fd8-4509-84a9-0548c63f8b66"
I then reply "YES" to the message, to which I then receive the following response:
"We're sorry. To get free access to the BT Sport app you need to be on an EE pay monthly mobile, SIM only or tablet plan. To find out more, visit ee.co.uk/btsport"
I don't understand why it's coming back with this, could it be because I'm trying it too early after activating my EE sim and the BT sports smart benefit?
Any help would be greatly appreciated, thank you.
