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Smart Benefit M365 How to activate

NayrSeivad
Explorer

‎23-01-2024 10:31 AM

So I have chosen M365 as my Smart Benefit but I did not receive a message for the code to activate it. 

0 Helpful
4 REPLIES 4
Leanne_T
EE Community Support Team

‎23-01-2024 12:50 PM

Hi @NayrSeivad 

Thanks for coming here. 

Does the Inclusive Extra show in your EE app add-ons? 

How long ago did your plan start? 

Leanne 🙂

0 Helpful
Northerner
Grand Master
Grand Master

‎23-01-2024 12:51 PM

Hi @NayrSeivad 

You'll receive a text with the process to register. 

Is your tariff over 14 days old. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
NayrSeivad
Explorer
In response to Leanne_T

‎23-01-2024 01:59 PM

My Plan started in February 2022 but only recently tried activating the 365 Smart Benefit and yes it does show the Inclusive Extra in my EE App Add-ons

0 Helpful
James_B
EE Community Support Team
In response to NayrSeivad

‎23-01-2024 02:05 PM

Hi @NayrSeivad,

Welcome to the EE Community. 🙂

You should have received a text with a link to redeem your subscription when you first activated your inclusive extra.

If you no longer have the text, please get in touch on 150 so a member of the team can resend it for you.

Thanks

James

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