Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 74034 Views
  • 59 replies
  • 128 Helpful

£300 Mastercard offer

I still haven't received my £300 Mastercard giftcard after upgrading in November. My broadband was also meant to switch to a cheaper tariff but nothing's happened there either... I have spent six months speaking to employees in store, over email and ...

tomtails by Visitor
  • 577 Views
  • 7 replies
  • 0 Helpful

Going abroad

Hi how do I know if my EE phone will work in Spain ? It says I have an add- on already ? Is this all that is required . Had problems in the recent past with another EE mobile not working / not receiving calls in Spain. What do I need to do ? Can’t ge...

MelA1 by Explorer
  • 878 Views
  • 4 replies
  • 1 Helpful

Ee perks

I am having trouble logging in to EE perks. I have requested a new password multiple times over the last few weeks and nothing ever comes through. I am definitely using the correct email address.  This happened to me earlier on in the year as well an...

Lwils16 by Visitor
  • 324 Views
  • 2 replies
  • 0 Helpful

family plan activation

hello, I've added an additional plan on my ee sim and wanted to know exactly how i can activate the family plan option. Please help

john_el by Investigator
  • 1442 Views
  • 8 replies
  • 2 Helpful

Refer a friend not working

I have a received a referral link via email to send to a friend. When they click on it, the web page says it can't find the page. When I click on the link, it says I can't refer myself, so I know it works. What's going on? Why can't my friend join EE...

mikeaych by Explorer
  • 492 Views
  • 5 replies
  • 0 Helpful

Resolved! 20% discount code

Hi, I have just upgraded my account to a SIM only and I need a discount code in order for my 20% discount to be added.  When I try to log in to EE perks and click 'forgot password' it says I have been emailed a reset code but I haven't received an em...

Office 365 inclusive extra

It is an appreciation post.I was facing difficulties when trying to add Office 365 as an inclusive extra. There was a technical problem in the EE system. However, I raised a ticket with tech support level 2 and they solved it after 3 weeks. It was a ...

drzia by Skilled Contributor
  • 679 Views
  • 1 replies
  • 2 Helpful

Resolved! Roaming time cut off

I understand that the roaming fee is taken from my account balance but if I buy a 1 day or 7 day package at 6 PM Greek time, does it last for the full 1 or 7 days from the time bought it, or does the day end at midnight?ThankPhil