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Can’t get past the menu when I contact customer service

SC126
Visitor

I wanted to speak to someone about setting up a new contract (I am not currently an EE customer). I am trying to use a blue light card discount and I get a not valid message when using it. I thought it might help if I spoke to someone over the phone about it but whenever I call - every option leads me back to ‘I’m sorry but there has been a problem. Please call back on the same number’. Can anyone help?

1 REPLY 1
James_B
EE Community Manager
EE Community Manager

Hi @SC126,

Welcome to the EE Community. 🙂

Have you checked the terms of your discount to make sure the phone and plan you chose are eligible?

James