Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 82200 Views
  • 59 replies
  • 129 Helpful

My BT/TNT add-on has stopped working

I get BT Sport's as a free add on and is enabled but has now stopped working and says I don't have an active subscription. Any reason why it has stopped, as I was told there would be no change?

corky100 by Contributor
  • 8124 Views
  • 49 replies
  • 5 Helpful

Resolved! Registering TNT as add-on

Hello, I made a new mobile plan with EE, which includes one add-on, I'd like to take TNT but it fails saying that there is a system problem.Are you aware of it? Is it my particular problem (like on my account) or is it related to a general outage? Wh...

DevF by Investigator
  • 636 Views
  • 3 replies
  • 0 Helpful

Accidentally added Apple Music

Hiive accidentally added Apple Music to my inclusive adding and haven’t cancelled my own personal subscription to Apple Music. can my inclusive add on be cancelled and when my existing sub expires I will re add it 

bharj by Explorer
  • 429 Views
  • 1 replies
  • 0 Helpful

Resolved! TNT Sports

Unable to add TNT sports even although its included in my package and I have an active BT account 

EE perks

Please tell me I’m not the only one having this issue with EE perks discounts - I created an account to register my nhs email, all went fine until I have to verify it for the codes. It then said my log in was invalid (literally set it up two mins pri...

Nic12 by Explorer
  • 434 Views
  • 1 replies
  • 0 Helpful

Resolved! Pixel 8 pro with fitbit

I just received my new pixel 8 Pro but how do I claim ny fitbit that was included in the deal? There's nothing in my confirmation emails

AshT453 by Investigator
  • 2498 Views
  • 4 replies
  • 0 Helpful

Resolved! Apple Music Benefit not working

Recently swapped my Apple Music inclusive benefit (which was working previous to this) to roaming to go abroad.Waited 30 days and swapped back to Music.It shows on EE app that Apple Music active but it won’t recognise that I have it included.Seems li...

Jazzy9 by Explorer
  • 713 Views
  • 1 replies
  • 0 Helpful

Resolved! Cash back

HiI recently got a Galaxy S23 which came with three gifts.  One of these was £100 cash back, but I have no idea if I get something or what it can be used for.  Has anyone else had this deal?Thanks

Hels81 by Explorer
  • 1695 Views
  • 3 replies
  • 4 Helpful