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adding new devices to plan

PhilJT
Visitor

I just added an extra computer to Cyber security. It shows up as "installed" on this computer but on my subscriptions it still shows only one device activated.  Also the activate button doesn't work for the option to include identity theft. Tried speaking to them but after "referring to a manager" they kept me on hold 14 minutes before they hung up on me!

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @PhilJT 

Welcome to the community.

Is the computer that you've registered on a compatible operating system? You can check here on our Setting Up EE Cyber Security Powered by Norton help page.

Was it our technical support team who you spoke to?

Chris