adding new devices to plan

[PhilJT]

I just added an extra computer to Cyber security. It shows up as "installed" on this computer but on my subscriptions it still shows only one device activated.  Also the activate button doesn't work for the option to include identity theft. Tried speaking to them but after "referring to a manager" they kept me on hold 14 minutes before they hung up on me!

[Christopher_G · Accepted solution]

Hi @PhilJT 

Welcome to the community.

Is the computer that you've registered on a compatible operating system? You can check here on our Setting Up EE Cyber Security Powered by Norton help page.

Was it our technical support team who you spoke to?

Chris

[PhilJT]

I am using a compatible computer and it was technical I spoke to but I did make it clear it was a cyber issue. The new device DOES seem to have cyber security on it. The problem is that my subscriptions are still showing I have only one device instead of 2.

[Lesley_W]

Thanks for the update @PhilJT 

Did the team say if there was maybe a delay in it updating or anything else that would cause this?

Lesley