Why has my retentions offer has removed suddenly?

[Harpreet1984]

Hello,

I opened a complaint regarding picture messages. They reviewed the charges said I still have to pay them and then removed my loyalty discount saying it was "excessive".

I have been on this price plan since 2018 and incurred CPI year on year. I don't think it is fair one day EE decided to push me onto a higher plan just because they are upset I raised a complaint regarding a different issue.

Can I get some advice?

Kind regards,

Harpreet.

[Leanne_T]

Hi @Harpreet1984 

Thanks for coming here. 

I would suggest getting back in touch with our mobile care team on 150 and they will get this looked into for you.

Thanks. 

Leanne.