Community Activity

EE App Problems

Hi.I recently upgraded my broadband to Smart Hub Pro.When i try to use any of the features on the ee app to manage my broadband, I get one of two error messages "We cannot show "insert feature" right now. Refresh or come back later when we've fixed i...

EE Smart 4G Hub

Hi,hopefully someone might have the answer to this.I bought this hub from EE shop about Jan 25,it works ok but i have to re-boot it every single day without fail.It is driving me nuts,hope someone can help.

jockwav1 by Established Contributor
  • 45 Views
  • 4 replies
  • 0 Helpful

Broadband with BT

With my current BT Broadband deal expiring soon, I am upgrading to BT Full Fibre 500 with Halo 3. I am currently receiving discounts on my EE mobile costs due to my current deal … can anyone confirm that these will continue with the new upgraded deal...

AndyS02 by Visitor
  • 3 Views
  • 1 replies
  • 0 Helpful

Tech team phone call, scam or not?

I've had a problem that occured after doing a broadband update from full fibre 300 to full fibre 500. Somehow while just upgrading the broadband we have lost access to TNT sports channels in HD, the regular channels work fine just not the HD. I raise...

Pqwrt by Investigator
  • 62 Views
  • 7 replies
  • 4 Helpful

Kicked out of live chat

I was in the process of adding a phone to my contract but I have been removed from the chat. I now don’t have the ability to live chat and I keep getting PIN codes through text message to try and reconnect. 

Coverage in Queslett and Pheasey

We are aware of a signal issue that is affecting some of our customers in the Queslett and Pheasey area. Our mast in the area had to be removed from the existing site at the end of May 2025, as this was requested by the site owner.  Our engineers ...

Leanne_T by EE Community Support Team
  • 731 Views
  • 16 replies
  • 17 Helpful

Clock setting on Tv and HD channels connection

I switched from BT to EE two days ago. I have a new Panasonic fly tv which I have set up. The first issue I have is with the clock display which doesn't sync with BMT, it is currently over 9 hours behind. The second issue is I am unable to get the li...

No order confirmation

Afternoon, I ordered a phone today 25/06/25 on contract. The £50 upfront cost has been taken from my bank but have not received an email confirmation of the order (checked junk and all inboxes). I have no idea if the order has gone through or if I ha...

Latest from our Blog

Win £1000 off your EE bill with Samsung

We've teamed up with Samsung to give ten lucky winners £1000 EE bill credit. Something unmissable is coming Register your interest to hear exciting Samsung news coming soon and to enter the prize draw...

2 Comments

Win £600 off your phone bill

We've teamed up with Airtime to give you the chance to win one of three prizes of £600 towards your EE mobile bill. It's really simple to enter. Just shop with one of over 200 retailers on the Airtime...

0 Comments

Do you or someone you know use a telecare alarm?

 If you or one of your loved ones are one of the 2 million users of telecare alarms across the UK, it's important you get in touch with your provider to ensure the telecare service will continue to wo...

2 Comments

Uninterrupted reach with Smart WiFi extenders

Extend your WiFi range to go wall-to-wall around the home with Smart WiFi. Smart WiFi creates a seamless network around your home, from the living room to the loft, giving you a stronger WiFi signal i...

0 Comments