When I click the link for Apple TV trial, the app says it will "renew" today

[nothingmatters]

I'm just trying to sign up for the free 6 months, but the iOS app says it will renew on 4th Jan (i.e today), and that it's £8.99 "starting today".

So I'm not sure whether to click subscribe, and it'll automatically apply the free months afterwards? I don't want to click subscribe unless I'm sure.

[cbbb1]

Just had thia issue with my link today, can confirm your fix works.

Thanks!!

[Teacakeman]

Thank you very much for this. I've had a very frustrating couple of days talking to various people, none of whom could help. One passed me to another, and one even gave me the "Hello, hello, can you hear me? I can't hear you." and then hang up routine.

Your solution took me one minute. 

Cheers.

[bindero]

If only I'd found this link sooner as I've had the same issues. Spoke to various EE staff, several of which were not aware of the offer. One said that it was only valid for EE customers with iPhones! I had to call back with the link to the page and share this with the EE employee to prove it was for all contract customers regardless of device/operating system.

Previous experience with EE has been efficient, this has let them down. I did raise a complaint while on the line related to this but seeing as it's been over a month since the first post, I'm not sure it will mean anything.

[EMCrash]

Thank you this worked after an hour looking for the solution found this and it woeked

[Jrp87]

Thankyou , thankyou, thankyou.

This indeed resolved the issue (received a text with nothing before '=' ) after hours of searching and going in circles through various methods of contacting ee

Ee, please update your help page! Or better yet correct the text messages sent out so that they work!!! Looking through the forums it seems this has been an issue for a few years now, which is inexcusable as it can only be deliberately ignored.

This broke down in several places for me - first the text, then the help page which indicated I could activate through the app, which was wrong (just confirms that you do indeed have the add on), then the chat function which after considerable waiting informed me they couldn't help, then the 150 number which as several people have indicated is useless, because when you select the option for the correct team, no text message comes through !! I finally spoke to a human by selecting the 'wrong' option and they told me someone from that team would call me back within 10-15mins. 3 hours later I'm not holding my breath.

With so many safety nets in place, you would think ee had it covered, but since they all failed this has been a terrible customer experience. Please fix things!

[Kiyoturyu]

You absolute star! 

[lck]

Hello, i had this offer and when i clicked on the link and signed up i have been charged for it. im trying to find a webchat for EE. Does anyone know of one?

[Leanne_T]

Hi @lck 

Thanks for coming to the community. 

Do you have the Apple TV+ add-on showing in your EE app? 

You can find chat in the EE app Help section, if this is available a message us option will show 🙂

Leanne.

[Lex47]

Thank you , after hours of trying this worked

[Bellamychloe]

This worked for me!