Upgrade option more expensive when in basket

[Buztafen]

Hey all,

Anyone else had an issue where an upgrade deal is more expensive than quoted when clicking through and adding to basket?

Currently i'm being showed a deal for an iPhone 15 (128gb) with 125gb of data for £38.10 a month. However when clicking the 'View this deal' button, it immediately jumps up to almost £60 and I cant see any options for discount etc.

Very misleading, especially when it the phrase 'Our best deals are only available online' is plastered everywhere.

[Christopher_G]

Hi @Buztafen 

Welcome to the community. We'll take a look into this.

Could you post an image of the next screen please, blanking out any sensitive information?

Chris

[Buztafen]

Hi Chris,

Of course, here's an image of the next screen when clicking 'View this deal'.

[Buztafen]

This is the price when a 128gb iPhone 15 is selected...

[Leanne_T]

Thanks for coming back to us @Buztafen 

I would suggest giving us a call on 150, to get the offer looked into and discuss your options 🙂

Leanne.