Upgrade 6 months free apple tv

[Moleplex]

I've recently upgraded my phone with the apple tv benefit however when checking the ee app i only have apple music showing. I spoke to a chat agent who said they have put apple tv onto my account however when looking at the add-ons in the app it still only shows apple music also when texting 150 tv plus it doesnt provide the activation code it just tells me how long the apple tv subscription is going to last for. I'm trying to follow the android setup guide on the ee website.

[Christopher_G]

Hi @Moleplex

Welcome to the community.

Did you get a text message from us with an activation link when it was set up for you?

Chris

[Moleplex · Accepted solution]

I've now randomly received the text so all sorted thanks

[Christopher_G]

Thanks for letting me know, @Moleplex 🙂

Chris

[Rutledge58]

Good Evening

I have just upgraded and have Apple TV as a benefit, it shows on my account, but do I active apple TV? i would like to use my Apple email account if possible.

Thanks for any help in advance.

[Linzi_H]

Hi @Rutledge58 

It's fab to hear you've just upgraded with us! 😊

Did you receive a text from EE with an activation link? 

If you haven't, we have loads of great information and steps to follow on our Get Free Apple TV+ for 6 months page.

I hope this helps!

Linzi 

[Rutledge58]

I received the link but it just says no subscription...

[Linzi_H]

Thanks for letting me know @Rutledge58 

Have you tried to activate this using mobile data and making sure any WiFi is switched off? 

That can often do the trick 😊

Linzi 

[Rutledge58]

Yes tried that... 

[Linzi_H]

I appreciate you trying @Rutledge58 

I would now suggest contacting us so our team can review this in closer detail. 

Thanks so much,

Linzi