Unable to log into EE Perks or reset password

[CazAngell]

Hi,

I am trying to log into EE Perks and am registered but it is not accepting my password nor will it allow me to reset the password - have tried several times but never get the reset email.  I have checked my junk folder and they are not in there and cannot re-register as I get the message to say I am already registered.

Any help is most appreciated.

Thanks,

 CA

[James_B]

Hi @K_Evans,

Welcome to the EE Community. 🙂

Which error message do you see when trying to log in?

James

[Bef]

I am trying to verify my work email by signing into EE Perks but it’s saying my log in details are invalid? I am registered but it is not accepting my password nor will it allow me to reset the password - have tried several times but never get the reset email.  I have checked my junk folder and they are not in there and cannot re-register as I get the message to say my nhs email is already registered - please help? 

thank you in advance 

[Christopher_G]

Have you tried using both your work and personal email addresses, @Bef? Is the password definitely correct?

Chris

[Bef]

Tried both and password correct. Both email addresses saying invalid so try to re register and won’t let me as my nhs email has been registered. I try forgot my password but nothing comes through? 

[Christopher_G]

Thanks, @Bef
I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris

[798]

Hi. Good morning.  It says the login details provided are invalid. I have a new job in the nhs but with another trust so I tried reregistering this, it says I'm already registered.  Its so frustrating.  Please can you help me get access as I'm trying to get a new phone .

Thank you

[Katie_B]

Good morning @798. 

Welcome to the community. 

Are you using the same work email address?

Speak soon, 

Katie.

[magkap91]

I have same issue since months, trying to reset password which in fact IS correct because I had it saved on my phone, can't log in and the reset email never arrives. Contacted EE at least 17 times within 2 months and they mislead and fool me stating it will be fixed in 24-72hrs for 100%. Absolute disgrace, paying for such a poor service. My contract comes to an end and I wanted to use my discount to upgeade, but I am going to leave EE, the customer service is so bad... 

[magkap91]

I have same issue since months, trying to reset password which in fact IS correct because I had it saved on my phone, can't log in and the reset email never arrives. Contacted EE at least 17 times within 2 months and they mislead and fool me stating it will be fixed in 24-72hrs for 100%. Absolute disgrace, paying for such a poor service. My contract comes to an end and I wanted to use my discount to upgeade, but I am going to leave EE, the customer service is so bad...  Not the live chat doesn't work and when I call, most people don't really underatand what I am saying, there is no one who can communicate very well, the email complaints are swiped under the carpet and no one replies

[James_B]

Hi @magkap91,

I'd be happy to help you regain access to your EE Perk account.

I've sent you a private message to take some details.

James