Unable to log into EE Perks or reset password

[CazAngell]

Hi,

I am trying to log into EE Perks and am registered but it is not accepting my password nor will it allow me to reset the password - have tried several times but never get the reset email.  I have checked my junk folder and they are not in there and cannot re-register as I get the message to say I am already registered.

Any help is most appreciated.

Thanks,

 CA

[James_B]

Hi @Gracep1990,

How long ago was it you registered?

Thanks

James

[Gracep1990]

About 12 months! It's been applied to my current contract but EE had to do that as I have never been able to log in

[James_B]

Hi @Gracep1990,

Have you tried requesting a password reset to your work email to see if that works?

Thanks

James

[Gracep1990]

Yes and it doesn't do anything 

[James_B]

Hi @Gracep1990,

I've sent you a private message, please check your inbox.

Thanks

James

[mrsfourzero]

Read more

I have exactly the same problem. How do I resolve? I used my work address, received an email to verify but then it will accept my password. Tried the reset options 10 times but no further email received. Can anyone advise?

[Leanne_T]

Hi @mrsfourzero

Thanks for posting.

I have replied to your other post and sent you a private message now 🙂

Leanne.

[mrsfourzero]

Hi Leanne,

I think my husband has resolved the issue. But how do I see the private message that you sent me?

thank you Hannah

[Leanne_T]

Hi @mrsfourzero

Thanks for coming back to me.

You can find my private message here.

Thanks 🙂

Leanne.

[K_Evans]

I am unable to log onto the EE Perks portal nor am I able to reset my password it says it’s generated an email for me to reset but no email received.

can someone contact me please?