Unable to activate Apple One

[dpicky]

I recently upgraded to the Unlimited Business Full Works package with Apple One.   Yesterday I was sent a link to activate my Apple One.  When clicking on that link it launches an app  which shows "Cannot Connect" with a "Retry" button.

I called 150 technical support and after being on hold for ~30 mins they said it was all ok at EE's end and to call Apple on the number they provided.  I called Apple and they also had me on hold for a while, did a screen share before saying the problem was with EE.

Anyone else had this problem? 

C'mon EE - what do I need to do to sort this?

[Walkerthisway]

Hi,

yeah I received the text, and clicked the link.

the link opens up the App Store and it displays ‘you have Apple One with your EE plan’

then I click continue 

this takes me to another screen to verify my phone number, when I enter my number it says my number cannot be verified for this subscription contact EE

any assistance would be appreciated 

regards

Mike

[Leanne_T]

Thanks @Walkerthisway 

Do you have Apple One showing in your My EE app within add-ons? 

Leanne 🙂

[Walkerthisway]

Hi it’s within inclusive extras 

[Leanne_T]

Thanks @Walkerthisway 

In this case, please call us on 150 and the team will be happy to help get this looked into. 

Leanne 🙂

[Walkerthisway]

I have since spoken to EE and Apple numerous times and I still cannot get Apple one.

EE thought I’d might be due to a trial which was due to expire, so EE Removed the Apple One and I would then retry after it expires.

I did this but no change I’m getting the same message.

I have no idea what to do now. Any assistance?

regards

mike walker

[Leanne_T]

Hi @Walkerthisway 

Thanks for coming back to me. 

If this has not worked after the trial has ended, please get back in touch with our tech gurus on 150 they will let you know the next steps to get this sorted. 

Leanne.

[Walkerthisway]

What was the screenshot of from the original creator of this issue?

as he seem to resolve it

[Leanne_T]

Sorry this has been removed and no longer visible, however the user did advise they activated the setting in their iPhone @Walkerthisway 

You can check this in your iPhone Settings, iCloud, then Subscriptions. 

Leanne.

[dredsky]

Was this ever resolved?

[Walkerthisway]

Hello unfortunately not.

I just removed it from my rewards and accepted it 

I was spend fair to much of my time doing all the chasing