Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 70176 Views
  • 59 replies
  • 128 Helpful

Inclusive extra

I'm trying to upgrade my s22 ultra to an s24 ultra choosing the plan with 1 inclusive extra. However when getting to the page to add the inclusive extra it's just paid ones like roaming? I want game pass ultimate. When I last upgraded my phone I got ...

Jfkf8098 by Investigator
  • 727 Views
  • 5 replies
  • 0 Helpful

Perks reactivation

My NHS email is not being recognised when I am trying to reactivate my perks account (I have changed NHS organisation) please can someone help me to reactivate  Thanks

Mrs_M-L by Visitor
  • 276 Views
  • 1 replies
  • 0 Helpful

Unable to access work email for NHS 20%

My wife is an EE account holder signed up to perks and I have 30 days to get a NHS 20% code. However, my wife is currently on maternity leave and doesn’t have any access to her work email.Is there any way to fix this? Surely it would be unfair for my...

Apple Music gone

My Apple Music seems to have stopped working. I’ve checked my subscription and says I still have it working- however it’s now gone on my phone. Does it need reactivating? 

Leev2 by Explorer
  • 1382 Views
  • 10 replies
  • 3 Helpful

Inclusive Roaming Charging me?

I had a really old contract that I've never upgraded as I always buy my phones, I have a monthly rolling sim. I today changed to a rolling contract to get 5G on my plan.. I specifically said, I did not want to lose my inclusive roaming, so it's uses ...

Websponge by Valued Contributor
  • 576 Views
  • 6 replies
  • 1 Helpful

Resolved! Apple add on suddenly not working on long standing contract

Partners current EE contract has Apple One as an add on and this still shows in the app as a paid subscription. However Apple music and other benefits now say he has no subscription and would he like to start a free trial. This is not a new EE contra...

Nova11 by Explorer
  • 480 Views
  • 2 replies
  • 1 Helpful

Resolved! EE perks

I have an EE perk code that I wanted to use when I upgraded my phone, but I don't seem to be able to add this anywhere.  The last time I used it (an old code) I was able to contact help team and they were able to add it on, any ideas?Thanks