Unable to activate Apple One

[dpicky]

I recently upgraded to the Unlimited Business Full Works package with Apple One.   Yesterday I was sent a link to activate my Apple One.  When clicking on that link it launches an app  which shows "Cannot Connect" with a "Retry" button.

I called 150 technical support and after being on hold for ~30 mins they said it was all ok at EE's end and to call Apple on the number they provided.  I called Apple and they also had me on hold for a while, did a screen share before saying the problem was with EE.

Anyone else had this problem? 

C'mon EE - what do I need to do to sort this?

[Alisha098]

I have copied and pasted the answer for you 

“Looks like you've already picked your Inclusive Extra, to manage or swap your extra go to your add ons section of the EE app.”

thanks for the reply

Alisha

[Alisha098]

I can also click on it as an active add on in the EE app, it gives me the option to remove it also but I haven’t receive a code or anything to activate unfortunately 

alisha 🙂