20-10-2023 05:26 PM
I've followed steps and Discovery+ is saying that I've already activated my BT sport account.
I then try to access a TNT sports channel through Discovery+ and get an error to 'contact your provider'
How do I get this resolved please?
I seem to be going around the houses with this. I'm active, but not able to watch Sport.
Solved! See the answer below or view the solution in context.
19-12-2023 04:11 PM
Thank you for the welcome.
I had been having trouble activating my add on but used the following link on desktop rather than mobile and I was able to activate.
Suddenly last night I could not access TNT Sport 1 and 2 through my account. As of this morning they are back as normal.
No idea what happened there but frustrating experience.
Thanks for your quick reply anyway!
21-10-2023 08:53 AM
Welcome to the community.
Did you activate your plan here on this TNT Sports page, or was it another one?
Chris
21-10-2023 11:11 AM
Hiya Chris,
It was through that page. It now says I'm already activated
21-10-2023 11:55 AM
I have the same, says i'm activated but then when i go to D+ it wants me to pay £30 to upgrade my subscription...
21-10-2023 12:03 PM
Could you try this TNT Sports activation page please, @kylie21marie and @jawide626?
Chris
21-10-2023 12:09 PM
21-10-2023 12:10 PM
I get this message...
Sorry, We're unable to complete your request online. If you've already completed your BT ID registration you just need to download and log in to TNT Sports app. Alternatively please call EE on 07953 966250.
Error Code: NCE-001
21-10-2023 12:29 PM
Thanks for trying all of that, @kylie21marie
I suggest speaking to our Mobile Care team on 150, or the number on the error message. They'll be able to check to make sure everything is linked from our side.
Chris
11-11-2023 01:22 AM
I did and it’s a waste of time . When ever ee do anything they mess it up . The app my ee has got to b the worst app in the world. Took me 5 month to get Microsoft 365 to work . I don’t know who they have working for them but it’s a joke.
19-12-2023 01:15 AM
did EE ever bother finding a fix for this? im having the same issue now after adding it back on this month. I wasted a previous month of xbox game pass as I couldn't seem to activate it. this is becoming a huge problem. what are we paying for? this needs to be looked into.