TNT Sports + Active but not recognised when activating

[HiralK]

Hi. I have a Smart Benefit included which shows as active, TNT Sports with Diacovery+  - to replace BT Sports that I had and worked fine. MyEE app shows it's an included benefit and I've tried to activate Disc+ and TNTSports from both methods and neither recognise that I have the inclusive. Need this sorted ASAP any ideas anyone? Trying to watch some boxing on time.

[James_B]

Hi @HiralK,

Welcome to the EE Community. 🙂

Have you activated your subscription at Activate discovery+ (bt.com)?

James

[Ahno]

Hi, yes. No options for EE. Can't create a BT account as don't have an account number. 

[Christopher_G]

Hi @Ahno 

Did you get a text message from us after you activated TNT Sports as your extra?

Chris

[sagar10]

I have the same issue... how do this get resolved?

[James_B]

Have you received a text with a link to activate your subscription, @sagar10?

James

[Skaro]

I have the same issue. Customer services removed and re-added it but when I go to the link from the text message and enter my mobile/pin it just says there’s nothing to activate. Almost a month now wasted of an inclusive extra.

[Christopher_G]

Hi @Skaro 

Welcome to the community.

I recommend speaking to our Mobile Care team again, so they can look into this further for you.

Chris