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Netflix activation link

ktlj12
Investigator
Investigator

‎09-03-2024 11:08 AM

I chose Netflix as an inclusive add on and I received a link a while back, I was not ready to proceed with joining at that time. I have now clicked on the link had the normal message of its expired send a new link. I have pressed that and I have not received a text. its still included in my inclusive extras and it seems like the only way to add it is through the SMS link. I did transfer my number when I got the phone, could this be the issue? can anyone help point me in the right direction.

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4 REPLIES 4
ktlj12
Investigator
Investigator

‎09-03-2024 11:04 AM

I chose Netflix as an inclusive add on and I received a link a while back, I was not ready to proceed with joining at that time. I have now clicked on the link had the normal message of its expired send a new link. I have pressed that and I have not received a text. its still included in my inclusive extras and it seems like the only way to add it is through the SMS link. I did transfer my number when I got the phone, could this be the issue? can anyone help point me in the right direction.

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XRaySpeX
Grand Master
Grand Master

‎09-03-2024 12:15 PM

Have you PICKed that inclusive extra?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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ktlj12
Investigator
Investigator
In response to XRaySpeX

‎09-03-2024 12:19 PM

Yes I picked it when I bought the phone and contract a month ago. And it's one of my active inclusives on my EE page 

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Christopher_G
EE Community Support Team
In response to ktlj12

‎09-03-2024 01:10 PM

Hi @ktlj12 

If you speak with our Mobile Care team, they may be able to remove and re-add the inclusive extra so that you can begin the set up journey again.

Chris

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