14-10-2023 10:05 PM
Hi. I have a Smart Benefit included which shows as active, TNT Sports with Diacovery+ - to replace BT Sports that I had and worked fine. MyEE app shows it's an included benefit and I've tried to activate Disc+ and TNTSports from both methods and neither recognise that I have the inclusive. Need this sorted ASAP any ideas anyone? Trying to watch some boxing on time.
15-10-2023 11:01 AM
Hi @HiralK,
Welcome to the EE Community. 🙂
Have you activated your subscription at Activate discovery+ (bt.com)?
James
19-10-2023 10:47 PM
Hi, yes. No options for EE. Can't create a BT account as don't have an account number.
20-10-2023 08:46 AM
04-02-2024 02:46 PM
I have the same issue... how do this get resolved?
04-02-2024 04:02 PM
Have you received a text with a link to activate your subscription, @sagar10?
James
08-03-2024 09:49 PM
I have the same issue. Customer services removed and re-added it but when I go to the link from the text message and enter my mobile/pin it just says there’s nothing to activate. Almost a month now wasted of an inclusive extra.
09-03-2024 07:38 AM
Hi @Skaro
Welcome to the community.
I recommend speaking to our Mobile Care team again, so they can look into this further for you.
Chris