Roam abroad pass

[gW36]

Hi, I have a roam abroad add-on on my business unlimited plan.  My understanding is that this allows me to use my data abroad, but i received a text from EE saying I have to pay £2 per day? I'm confused. Can someone clarify?

[Leanne_T · Accepted solution]

Hi @gW36 

Thanks for coming to the community 🙂

If you have the Roam Abroad Pass on your account this will over ride the daily fee and you won't be charged.

For more details please see our How do I get the Roam Abroad Pass? Help page. 

Please also activate roaming by texting ROAMING to 150.

Have a lovely time 🙂

Leanne.

[gW36]

Sorry, but this doesn't help. Because in my case it does not seem to override anything. I'm abroad in the moment, and in the past week I have spend 2 hours connecting with EE to get this working on two separate occasions. They solved in on one occasion, but when I re-entered the country yesterday I received the same automated text saying I need to buy a roaming pass. To say this is frustrating is an understatement. 

[Leanne_T]

Hi @gW36 

Do you have the roaming pass showing in your My EE add-ons? 

Where are you roaming at the moment? 

Leanne.