My BT/TNT add-on has stopped working

[corky100]

I get BT Sport's as a free add on and is enabled but has now stopped working and says I don't have an active subscription.

Any reason why it has stopped, as I was told there would be no change?

[nfugger]

Hello James,

I cant seem to connect my old BT add on to the new TNT add on. I've
downloaded Discovery+ and created an account but it still asks me to buy a
package.
Even went through the process that was sent via email to access this but
when completed, it said "already activated".

Can you please help?

[Christopher_G]

Did you try and link the account here, @nfugger?

It's the right hand 'Activate discovery+' link.

Chris

[nfugger]

Where exactly? Can you share the link please - not sure what you mean.

[Christopher_G]

Oops, I forgot to link it, @nfugger. Here you go: discovery+ on BT TV

Chris

[nfugger]

Ahh yes - I've tried that. No success, unfortunately. 

[Christopher_G]

OK, thank you, @nfugger. That usually links it. Are you using the discovery+ app?

Chris

[nfugger]

I've created a discovery+ account - same login as BT. Still doesn't work (see attachment). Its asking me to set up a package even though I've got it set through EE. 

[Christopher_G]

OK, thanks @nfugger 

If you speak to our technical support team, we'll be able to check your account from our side and hopefully get you set up fully.

Chris

[nfugger]

can you not reach out to them and get this fixed? I've outlined the issue.

Thank you.

[Christopher_G]

This account is specific to your account, @nfugger. The team will need to pass security with you and look into what's causing the problem. If you give us a call on 150, they'll be able to look into it for you.

Hope you get sorted.

Chris