Microsoft 365

[Db6192]

Hi so I selected this add on and recieved the text message to activate. However I go to activate put phone number in and pin it sends and it just comes up technical problem. Then I have to wait 10 minutes to try again. Then the same problem occurs. 

How do I fix this?

[Alex_H]

Hi @Db6192,

Thanks for visiting the EE Community 🙂

Is the error popping up after you enter the PIN number received by text? 

Are you on your data or Wi-Fi when trying to activate? I would try the data connection for activation if you are not already. 

Are you able to try the activation using another browser or device also to see if the error still occurs?

Alex

[Db6192]

Hi there. So yes I’ve tried it on data and WiFi and I’ve tried it with different browsers also. 

just get same message of technical error try again. 

[Alex_H]

Thanks for confirming @Db6192 

Did you clear the cookies and cache for the EE website from the browsers you tested before trying the setup on data as well? 

It is ee.co.uk/microsoft that you are going to? And the technical issue is it coming up straight after entering the PIN or once you enter the PIN you can see the Microsoft 365 product with the activate button and when clicking that you get the error? 

Alex

[Db6192]

So I have tried again with clearing the cache and cookies and still no help. 

once I put the pin in and click submit it comes up immediately saying there is a technical problem please try again later, doesn’t even get close to seeing and activate or the product. And this is again and again. 

[Alex_H · Accepted solution]

@Db6192  If you have not already done so, try the setup via a different device altogether. But if the issue persists across browsers and devices, it will be best to give our technical team a call on 150 so that they can access your account and run some checks to help get it resolved.

Alex