Apple TV plus add on not working.

[l_cardani]

Did you ever manage to resolve this? I'm seeing a few people in the forums with the same issue and no solution (other than calling technical support, who apparently send you to Apple who send you back to EE!!).

[Emsuk78]

I have. I spoke to EE technical and although not really their area we figured it out. When I originally used the link and signed up my phone was on my home WiFi so it didn't recognise I was with EE and do the extra mobile number step and set up my free 6 months. So I made sure I was all logged out of apple tv account on the phone and internet webpage, they then sent me a new link to my phone number, which I clicked on whilst on my 4g EE network, I then followed the steps with the Apple account I had already created and there was an extra step where it asked for my EE mobile number, and then the EE 6 month subscription was showing in my account. Now working fine in all devices. So in conclusion you must use the link whilst on 4G EE not wifi or it won't work.

[l_cardani]

Thanks for taking the time to reply - glad you got it sorted!

I've tried whilst on 4G but it still isn't working for me, maybe that's because it thinks I've already used the link though - I'll try calling them for a new one tomorrow.

Thanks again!

[Katie_B]

Hi @l_cardani. 

Welcome to the community. 

Did you receive a text with a link?

If yes, is it the link that is not working?

Are you seeing any error messages?

Speak soon, 

Katie

[l_cardani]

Hi Katie

Yes, I received a link - no error message but when I click on it it redirects to tv.apple.com/gb rather than an offer page.

Thanks

Louise

[Katie_B]

Thanks for getting back to me @l_cardani. 

Since speaking with Apple have you been back in touch with technical care?

Katie

[Bassman77]

Hello,

I am having the same issue - I received a link by text last night, but the only option is a 7 day trial direct with Apple, there's no obvious way to activate the EE 6 month trial.

Thanks,

Simon

[Leanne_T]

Hi @Bassman77 

Have you had the offer previously? 

What device are you using to activate Apple TV+?

Leanne 🙂

[Bassman77]

Hi Leanne,

I've had Apple TV+ previously, but not through EE.

I'm using a Samsung S20FE.

Simon.

[Leanne_T]

Thanks @Bassman77 

Do you have the Apple TV+ add-on showing in your EE app? 

Are you able to try the link using another browser or desktop? 

Leanne.