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Microsoft 365 acrivation problem '404 not found'

michaelamherst
Established Contributor
Established Contributor

‎29-05-2023 08:36 AM

I've just joined EE with Microsoft 365 as an included benefit. However, whenever I try and activate it, either from MyEE or the link I was sent it just goes to a '404 not found' page. I think the link or page must be broken.

0 Helpful
4 REPLIES 4
Christopher_G
EE Community Support Team

‎29-05-2023 08:45 AM

Hi @michaelamherst 

Welcome to the community.

Where do you see this link?

Chris

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michaelamherst
Established Contributor
Established Contributor
In response to Christopher_G

‎29-05-2023 08:47 AM

Either from the 'Activate' button on MyEE or the link sent by EE in text: www.ee.co.uk/microsoft

 

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Christopher_G
EE Community Support Team
In response to michaelamherst

‎29-05-2023 09:02 AM

Thanks for letting us know, @michaelamherst 

I'll get this fed back to our web team. In the mean time, I recommend speaking to our Mobile Care team to try and add it from our side for you.

Chris

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michaelamherst
Established Contributor
Established Contributor

‎29-05-2023 07:55 PM

Thank you. I've spoken with them and no solution as yet. Apparently they have several other customers calling with the same issue.

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