Mastercard gift card offer

[markglen]

I’ve just seen the offer, does it apply to upgrades also? 

[eileenfieldhous]

Exactly. It's bad mate. It would of been a blessing for Christmas. 

[Amy111090]

Still not heard a thing. However I contacted them over Messenger app as someone advised and someone told me someone will be in touch in 5 working days. This were last Saturday so hopefully Monday I'll be a little wiser as to what's happening. I've have my contract well over 15 working days. Could have done with it at this time of year 😫 hope this helps anyone. 

[Allie10pin]

I got two.contracts eligible I have only recived one! Tired of chasing the other as the help line Is down 

[Leanne_T]

Have you had the phone over 30 days? @Allie10pin

Leanne.

[Allie10pin]

No it will be 30 days on Tuesday. And I recived one card already that I got at exactly the same time.

[Leanne_T]

Thanks @Allie10pin

Please try calling us again on 150 and the team will see what they can do to help 🙂

Leanne.

[Allie10pin]

I have called them countless times. I have had issues constantly. And I have already spoken to head office I have emailed the claims email and still nothing  

[James_B]

Hi @Allie10pin,

Don't hesitate to get back in touch with Customer Care if you don't receive your redemption text within the advised 30-day timescale.

Thanks

James

[Aneta323]

I upgraded to a deal with the £300 card over 15 days ago and still no text… what do I do? 

[Leanne_T]

Hi @Aneta323

Thanks for coming here.

The text is sent 15-30 days after purchase to the main number on your account. 

Leanne 🙂