Mastercard gift card offer

[markglen]

I’ve just seen the offer, does it apply to upgrades also? 

[Amy111090]

I've had mine 25 days and still no text? 

[andyskordis]

I've just upgraded on the 3rd of November 2022 and queried it with customer services as it's been well over 14 days and they're telling me the 6th of January amazing!

[eightyeightmph]

The SMS has arrived, will have the 'card' within the next 5 days.

Slightly different for me as EE have honoured a promotion that was incorrectly sold to me, however the experience with their customer service benefits everyone. 

The claims@ email address never responded to any emails I sent.

The 03 number for purecard is useful to see if EE have actually sent over your details. They hadn't for me and never would have without following this through.

150 were utterly useless. Lied, fobbed me off, misinformed and false promises. 

Online chat, frustrating, false promises and mistakes but got £20 discounted off my bill and gave me something to do whilst quaffing a glass of wine.

The shining light in all this, was Facebook messenger via the EE Facebook page. Steady replies, no time wasted re-explaining every 5 minutes to someone new, the message chain just continued as personnel rotated. Finally through that it was escalated to claims who called me directly whilst also keeping me updated through messenger. 

Good luck to you all, and should you ever see it, thank you to Kim and David on EE Facebook, and Andrew from Claims.

Here are the T's & C's for the promotion received once I submitted the promotion code on the claim link.

[eightyeightmph]

EE DIGITAL PREPAID CARD TERMS AND CONDITIONS
Once you've purchased a qualifying product via our retail store, contact centre or ee.co.uk, we'll send you an text message after 15 working days with instructions on how to claim your digital prepaid card. This offer is only available to customers ordering selected 25GB and above plans during the promotional period advertised online.
Products eligible in this period include: Oppo Find X5 Lite, Oppo Find X5, Oppo Find X5 Pro, Samsung A33, Samsung S22+, Samsung A13 5G (not 4G), Google Pixel 6a, Google Pixel 7, Google Pixel 7 Pro 128GB and Google Pixel 7 Pro 256GB.
Offer is only available with orders made via our retail store, contact centre or ee.co.uk.
Offer is subject to availability and may be withdrawn at any time.
You must provide a valid email address to receive this offer.
Eligible EE customers will be sent a claim text message after 15 working days of purchasing an eligible product. If you have not received your claim text message after this time, you should contact the EE Card Service team on 0331 630 5412† or email us via our contact us page.
If you cancel your purchase during this 15-day period, you will no longer be eligible for a reward.
Rewards must be claimed within 90 days of your purchase date.
Your reward will be fulfilled via an EE digital prepaid card.
Fulfilment of the reward will be managed by Blackhawk Network EMEA Limited on behalf of EE.
This offer is entirely separate from any other reward offer and will not affect your ability to claim any other reward you may be entitled to.
† Calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs.

The EE digital prepaid card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230; pursuant to license from Mastercard International. Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

[eightyeightmph]

Just posted the T's&C's but it's from 15 working days.

Most have been told on day 15, or after 15 days.

[NicolaD72]

Hi 

I added another line to my account over a week ago.When will I get my £300 mastercard

[XRaySpeX]

@NicolaD72 : You should get a text to claim this 15 to 30 days after purchase.

[JaseyB]

Subject to conditions they don't tell you so don't be fooled reported EE to trading standards today for false advertising 

[eightyeightmph]

Prepaid account activated within a couple of hours of the SMS code. Money is there to spend.

Even if you're not eligible, if you were sold the contract on the premise of the MasterCard, speak to the claims and rewards team. 

Again, I hugely recommend the facebook messenger team over any other dept.

[eileenfieldhous]

Hi I've been waiting for over 20 days and not received any messages with links was hoping before Christmas. Any idea how long it takes please