Log in

Shaiggan · ‎11-07-2023

Hey, so I'm trying to add a device since I can upgrade now but everytime I go to the shop, it asks me to log in even tho I'm logged in and says we are making some changes.

Shaiggan · ‎13-07-2023

Sorry for replying late, I was able to log in at a later time and was able to get the upgrade, thank you!

View solution in original post

XRaySpeX · ‎11-07-2023

Do you already have a mobile phone or SIM contract with EE? You cannot order an accessory online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan. That's why it's telling you to login to upgrade your existing plan or add another device. You have neither of these.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Shaiggan · ‎11-07-2023

Yes I already have a sim, I'm trying to add a device to it since I can upgrade now but when I log in it doesn't let me go to the shop menu and asks me to log in again

Katie_B · ‎11-07-2023

Thanks for getting back to us @Shaiggan.

Are you able to try again this morning?

Katie

Shaiggan · ‎13-07-2023

Sorry for replying late, I was able to log in at a later time and was able to get the upgrade, thank you!

Leanne_T · ‎13-07-2023

Thanks for letting us know @Shaiggan

Leanne 🙂