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11-07-2023 12:38 AM - edited 11-07-2023 12:57 AM
Hey, so I'm trying to add a device since I can upgrade now but everytime I go to the shop, it asks me to log in even tho I'm logged in and says we are making some changes.
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13-07-2023 04:47 PM
Sorry for replying late, I was able to log in at a later time and was able to get the upgrade, thank you!
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11-07-2023 12:41 AM
Do you already have a mobile phone or SIM contract with EE? You cannot order an accessory online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan. That's why it's telling you to login to upgrade your existing plan or add another device. You have neither of these.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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11-07-2023 12:42 AM
Yes I already have a sim, I'm trying to add a device to it since I can upgrade now but when I log in it doesn't let me go to the shop menu and asks me to log in again
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11-07-2023 08:29 AM
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13-07-2023 04:47 PM
Sorry for replying late, I was able to log in at a later time and was able to get the upgrade, thank you!
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13-07-2023 04:53 PM
Thanks for letting us know @Shaiggan
Leanne 🙂

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