Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inclusive extra

Go to solution
Milosam
Visitor

‎22-07-2025 11:37 AM

I’ve just a bought a new sim and I got apple one as an inclusive extra. On my account it says it’s active but I can’t use the services. Anyone have any idea how to activate this on my phone 

0 Helpful
1 SOLUTION

Accepted Solutions
Go to solution
Peter_W
EE Community Support Team

‎22-07-2025 02:25 PM

Hey @Milosam.

Thanks for reaching out to us here on the Community!

If you haven't already, can you please double check your texts to see if you received an Apple One activation link when you originally selected the Inclusive Extra?

If not, you may be able to activate this in your phone's settings by selecting Settings > Apple ID (your name at the top of settings) > Subscriptions > EE Plan Benefits.

I'd also recommend checking Settings> Apps> Phone> My Number to make sure this is correct, as it does identify the number to activate the subscription from here.

Peter

View solution in original post

1 REPLY 1
Go to solution
Peter_W
EE Community Support Team

‎22-07-2025 02:25 PM

Hey @Milosam.

Thanks for reaching out to us here on the Community!

If you haven't already, can you please double check your texts to see if you received an Apple One activation link when you originally selected the Inclusive Extra?

If not, you may be able to activate this in your phone's settings by selecting Settings > Apple ID (your name at the top of settings) > Subscriptions > EE Plan Benefits.

I'd also recommend checking Settings> Apps> Phone> My Number to make sure this is correct, as it does identify the number to activate the subscription from here.

Peter