Inclusive Roaming Charging me?

[Websponge]

I had a really old contract that I've never upgraded as I always buy my phones, I have a monthly rolling sim. I today changed to a rolling contract to get 5G on my plan.. I specifically said, I did not want to lose my inclusive roaming, so it's uses my normal data plan in EU..  I looked at the app today and typed in roaming to see it was still there, now it's says 2.47 per day!!! She said it was inclusive and I can see the inclusive add on? Help!

[bristolian]

Any change of plan since July 2021 will move you onto a daily/monthly charging regime.

Can you post a screenshot of what you think is contradictory?

[Websponge]

 this used to say "no need to do anything, your plan includes data minutes and texts in the EU"  I specifically asked for this to remain.. she said not to worry, it is inclusive as before. 

[XRaySpeX]

You can't have free roaming in EU to continue when you upgrade your contract anytime after July 2021. If you wanted it to remain you should've let sleeping dogs lay.

[Websponge]

She specifically told me.. I wouldn't have to pay and it would stay the same. So she has lied.. I'll have to reverse the contract now

[XRaySpeX]

Yes, you were told wrong. 

[Christopher_G]

Hi @Websponge 

I recommend having a chat with our Mobile Care team so they can check your plan and check what should be included.

Chris