Apple add on suddenly not working on long standing contract

[Nova11]

Partners current EE contract has Apple One as an add on and this still shows in the app as a paid subscription. However Apple music and other benefits now say he has no subscription and would he like to start a free trial. This is not a new EE contract. This has been paid for for years but suddenly vanished today. Anyone having the same issues? 

[Nova11 · Accepted solution]

Never mind. Sorted it out. For anyone who has the same problem as us the fix was:

Go into Setting then Apple ID then Subscriptions then EE Plan Benefits. Then it confirmed via a text verification and started working right.

Not sure why this was needed as it was working OK prior. 

[Leanne_T]

Thanks for sharing and letting other customers know how to resolve this @Nova11 

Leanne 🙂