How to cancel an add-on?!! The website and app says nothing about it !

Aalaa
Investigator
Investigator

‎21-12-2023 10:14 PM

Hi, I have mistakenly sent a text of 250INTL2 to know more about the service but it says that they added it to my bill which I don’t want cause it doesn’t have my country in the list anyways. I’ve gone through the website a lot of times trying to know how to cancel , everything says how to buy but nothing says how to cancel !! Please advise as I don’t need it !

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4 REPLIES 4
Aalaa
Investigator
Investigator

‎21-12-2023 10:02 PM

Hi, I have mistakenly sent a text of 250INTL2 to know more about the service but it says that they added it to my bill which I don’t want cause it doesn’t have my country in the list anyways. I’ve gone through the website a lot of times trying to know how to cancel , everything says how to buy but nothing says how to cancel !! Please advise as I don’t need it ! 

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XRaySpeX
EE Community Star
EE Community Star
In response to Aalaa

‎21-12-2023 10:11 PM

@Aalaa : Can't you cancel it from the Add-ons of your MyEE?

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Aalaa
Investigator
Investigator
In response to XRaySpeX

‎22-12-2023 07:41 AM

Where is that ? I looked all over my application and the website and i didn’t find such thing, please guide me where I can find it in the app ?

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James_B
EE Community Manager
EE Community Manager
In response to Aalaa

‎22-12-2023 09:19 AM

Hi @Aalaa,

To manage your add-ons, tap the 'mobile add-ons' tile in the EE app.

James

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