Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How to cancel an add-on?!! The website and app says nothing about it !

Aalaa
Investigator
Investigator

‎21-12-2023 10:14 PM

Hi, I have mistakenly sent a text of 250INTL2 to know more about the service but it says that they added it to my bill which I don’t want cause it doesn’t have my country in the list anyways. I’ve gone through the website a lot of times trying to know how to cancel , everything says how to buy but nothing says how to cancel !! Please advise as I don’t need it !

0 Helpful
4 REPLIES 4
Aalaa
Investigator
Investigator

‎21-12-2023 10:02 PM

Hi, I have mistakenly sent a text of 250INTL2 to know more about the service but it says that they added it to my bill which I don’t want cause it doesn’t have my country in the list anyways. I’ve gone through the website a lot of times trying to know how to cancel , everything says how to buy but nothing says how to cancel !! Please advise as I don’t need it ! 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Aalaa

‎21-12-2023 10:11 PM

@Aalaa : Can't you cancel it from the Add-ons of your MyEE?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Aalaa
Investigator
Investigator
In response to XRaySpeX

‎22-12-2023 07:41 AM

Where is that ? I looked all over my application and the website and i didn’t find such thing, please guide me where I can find it in the app ?

0 Helpful
James_B
EE Community Support Team
In response to Aalaa

‎22-12-2023 09:19 AM

Hi @Aalaa,

To manage your add-ons, tap the 'mobile add-ons' tile in the EE app.

James

0 Helpful