Free gift and Cash back

[fellowdt23]

Hi just upgraded to 'Oppo find 5x' which has a free £250 prepaid card. My understanding is this is redeemed by text 14 days after contract starts.

Anyway now for the question I recieved a text today saying I could claim £100 cashback through Oppo for the device.  Only to read the OPPO TC's and it states can't be used in conjunction with any free gift offer. 

Does this mean if I claim the cash back I lose my right to the £250 prepaid card offer? Or is OPPO referring to its own promotional products and not that of EE. See image point 7

 

[Atkiss83]

In store on 28th Oct 

[James_B]

Hi @Atkiss83,

Texts are sent out after you've had your phone for 15 days, so you should receive it very soon.

James

[Atkiss83]

Hi I've just got off the phone regarding my £250 pre paid card offer, and I've been told it's been declined, due to me having credit in-store ? When I got the phone it was £50 upfront I said ok, he said hold on and spoke to staff member, came back said as it's end of the month we will do it for £20 save you £30. I said ok thanks. I said I still get this offer? Yes he said you will receive a message and email within around 5 days then email at about 14 days had nothing, hense the calls to the ee. Now saying as it was in store it's not illegible as it's only online that you get this free gift? Why do they say in store your going to get it and posters around the shop advertising the offer. I'm going into store tomorrow as this is not acceptable. Can you help. 

[Atkiss83]

Hi I've just got off the phone regarding my £250 pre paid card offer, and I've been told it's been declined, due to me having credit in-store ? When I got the phone it was £50 upfront I said ok, he said hold on and spoke to staff member, came back said as it's end of the month we will do it for £20 save you £30. I said ok thanks. I said I still get this offer? Yes he said you will receive a message and email within around 5 days then email at about 14 days had nothing, hense the calls to the ee. Now saying as it was in store it's not illegible as it's only online that you get this free gift? Why do they say in store your going to get it and posters around the shop advertising the offer. I'm going into store tomorrow as this is not acceptable.

[James_B]

Hi @Atkiss83,

I've sent you a PM. Please check your inbox and get back to me when you have a moment.

Thanks

James

[EuanG2]

Hey James today is day number 20 for me no email regarding my E gift card or text

[James_B]

Hi @EuanG2,

Welcome to the EE Community. 🙂

Please allow 15-30 days to receive your redemption text.

Thanks

James