Free gift and Cash back

[fellowdt23]

Hi just upgraded to 'Oppo find 5x' which has a free £250 prepaid card. My understanding is this is redeemed by text 14 days after contract starts.

Anyway now for the question I recieved a text today saying I could claim £100 cashback through Oppo for the device.  Only to read the OPPO TC's and it states can't be used in conjunction with any free gift offer. 

Does this mean if I claim the cash back I lose my right to the £250 prepaid card offer? Or is OPPO referring to its own promotional products and not that of EE. See image point 7

 

[James_B · Accepted solution]

Hi @fellowdt23,

Welcome back to the EE Community. 🙂

The digital pre-paid card offer is fulfilled by EE, rather than Oppo so you can also claim the Oppo offer.

James

[fellowdt23]

 Just noticed they have actually changed the advertisement and you now get both  thanks for your help 

[Leanne_T]

Thanks for letting us know @fellowdt23

Leanne 🙂

[Janvic22]

How do you get the card is it sent automatically or do you claim it. 

[fellowdt23]

You will get a text 14 days after with a link to claim it

[Cook23]

It's been 15 days since I got my contract phone, Paid the 1st bill and still no gift card, I've been sent 2 sms messages saying I'm eligible but not the text for the card. I was told 14 days in store its now an extra day and still nothing.... 

Why does the store lie just take sales?

[fellowdt23]

It's not a lie, it's around 14 days. Just so happens that time fell at the weekend. You will receive a text within the next couple of days. 

I have received the exact same as you, 2 messages from ee saying eligible. 

The small print says around 14 days not dead on 14 days so don't stress as all will come good 👍

[Atkiss83]

Hi I've not received my sms regarding my pre paid card for £250 is there a number I can call regarding this please 

[James_B]

Hi @Atkiss83,

Welcome to the EE Community. 🙂

When did you receive your phone?

James