Free Buds with Galaxy Fold 6

[IainSmith1988]

Afternoon All, 

I upgraded my phone yesterday (22/07/2204) in store from a Fold 4 to a Fold 6. unfortunately I had to get an early upgrade due to a broken screen and traveling for work, so no time to have the broken one repaired. In order to upgrade early I had to pay £330 which I thought was reasonable due to my contract not being complete until December, but also the free Buds that I was told I could claim. I have looked online and cant find any way to claim this, even though the staff in store said I only need to show proof on purchase i.e receipt on the claims form 🤔.

Has anyone else go the same issue and if so what is the best way to claim the Buds ?

Best Regards,

Iain

[Goose451]

Thanks

[Goose451]

My EE lady did. I just had to clarify if auto claim

[Rachy199]

How does this work as I pre-order phone in store and was told I will get ear buds and spoke to ee on phone today to say the store have not done it and now the store I spoke to where I got phone  are now saying pre-orders don't get the buds so I have been robbed by them and EE very disgusting and disappointing 

[Katie_B]

Hello @Rachy199. 

Welcome to the community. 

What date did you place your order?

Katie

[Rachy199]

I got the phone on the 19th when the pre-order was released 

[Katie_B]

Hi @Rachy199. 

The offer ran for those ordering between July 10th and July 23rd. 

Those who are eligible will automatically receive their Buds 15-30 days from purchase. 

I hope this helps.

Katie 🙂

[Rachy199]

I was told on the phone to EE today that where is nothing on my account about the buds and I was not getting them.  Told me to go in to the shop but rang instant and they said that we are not getting them as per-orders don't get them. I feel like I have been robbed by them and ee 

[Katie_B]

Hi @Rachy199. 

If you ordered between July 10th and July 23rd you will be eligible. 

Did you receive any paperwork or confirmation emails?

Katie

[Rachy199]

No email and only got given a reciept when order phone. 

[Ali_A]

The buds are sent automatically. Confirmation of this can be found on our Promotion terms page

Ali