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EE perks login not working

CarolE106
Explorer

Hi I can’t login to my EE perks accounts. It’s saying details invalid. I’ve verified my email previously and logged in several times before.

I’ve tried a password reset which never arrives and tried to register again but email is already in use.

Grateful for your help.

3 REPLIES 3
Leanne_T
EE Community Support Team

Hi @CarolE106

 

Thanks for coming here 🙂

 

How long ago did you verify your account and last log in to your perk account? 

 

Speak soon. 

 

Leanne.

I last logged in about 2 months ago as I had an email saying I needed to reverify my account as it was time for renewal. I verified it and I’ve never been able to login since.

Leanne_T
EE Community Support Team

Thanks @CarolE106

 

I've sent you a private message for some extra details.

 

Speak soon.

 

Leanne.