EE perks login not working/ resetting; not able to get the available discount

[Pranic]

Hi,

I am trying to log into EE Perks and am registered but it is not accepting my password nor will it allow me to reset the password - have tried several times but never get the reset email.  I have checked my junk folder and they are not in there and cannot re-register as I get the message to say I am already registered. 

I am frustrated with this experience. It's been difficult experience especially for me migrating from 02 to EE. I was sold moon & back but the service has been pain. I am a NHS employee and already feeling cheated as I have now realised I qualified for better deal. 

I request someone to look into my matter and personalise a solution. Offline fix would be most helpful as I have already done many diagnostics that included seeking help from IT team from my co too.

Please help. I am told if these do not work in next 10 days I may never get the discount.

Thanks,

Pranic

[SMeg1]

Please could you help me too, as Im having same issue. 

[Leanne_T]

Hi @SMeg1 

How long ago did you last log into your perk account? 

Have you checked your spam/junk email folders for the password reset email? 

Leanne 🙂

[Timconca]

Hi, could you help me with the same issue. My wife if trying to upgrade her phone and EE team require NHS code, unable to login into EE Perks account and tried resetting password but don’t receive link despite trying numerous times. Tried re-registering and says account already exists

[Christopher_G]

Hi @Timconca 

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks 🙂
Chris

[Kezziebabs]

I am also having the same issue very frustrating any help please

[Katie_B]

Hello @Kezziebabs. 

I have sent you a private message for more details. 

Katie