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Switching from sky to EE
I’ve switched from sky to EE and EE agreed to pay the early termination charge. I’ve sent over the letter confirming the early termination fee plus my final bill from as a PDF which shows the charges. EE have come back and said this is not the correc...
Sim only upgrade
I currently have a sim only, I am in month 16 of a 24 month contract and I pay £33 a month at the minute, I am able to upgrade for free right now, I have seen the same sim only deal I am on now for £24 a month for 12 months then £48, 24 month contrac...
Why do I need £20 spend cap to use my contract aboard?
I have an old contract which includes unlimited text, calls and 200GB data. I am entitled to use it in EU as I had it before brexit. I’ve checked with customer services and they confirmed this. However last time I went to Spain (I visit my parents ev...
Get Sony Bravia to default to EE TV when I switch it on.
Pretty much the title. When I had a Sky Q box and turned it on, my Sony Bravia would turn on AND default to the Sky input. With EE TV Pro. I turn it on, Tv turns on but it stays on the Bravia Home Screen. I have to fiddle with the Sony remote to sele...
Join the YouView research panel
Do you have an EE TV Box Pro, Mini or Apple TV device? If so, we want to hear from you. Join MyView, a YouView lead TV research panel, to share your thoughts on your EE TV experience. Take part in polls and surveys to be entered into a free monthly ...
Connection Dropping Out At The Same Time Every Day
Hello! I have recently moved to EE broadband and it has been mostly working pretty well. I have had an issue with it for a while where the connection would drop for a minute/two sometime in the hour of 12am every single day. It has also changed with ...
Digital home phone
I have just returned to EE my broadband started on 17th march my home phone was to start the same day, it is now 4 days later and still no phone after many phone calls i am now being told it could be another 3 days. i have checked through the EE app ...
SIM Question
Hello, I bought an 8GB SIM card plus 500 minutes and unlimited texts. So there's no subscription, no out-of-bundle charges or other fees?
Unable to stream ITVX live via my EE box
Dear EE Customer Support, I am writing to express my concern and frustration regarding the continued removal of live ITV streaming via the ITVX app on the EE Box. As a customer, I have always valued the convenience and quality of your services, bu...
5G Hub HH20C: Web password completely unknown
Hi,Someone kindly donated a 5G hub (HH20C) to me. However I cannot access the web page interface (192.168.1.1) as I don't have the password. I have asked the donor for the information from the "Keep Me Card".....but they can't find it. Also some brig...
Latest from our Blog
EE Learn Live
This year Learn Live is back on Thursday 20th February at the White Rabbit, Shoreditch. What is Learn Live? Learn Live is an event aimed at 11-14 year old's (with their guardian), and an opportunity ...
Passkeys for your EE ID
This month we’re helping you get super secure with the launch of passkey. Set up passkey from the EE app (or the Profile section on ee.co.uk) and you’ll be able to use it to log in, instead of remembe...
Introducing the new Samsung Galaxy lineup - Powered by Galaxy AI
Introducing Samsung’s all new Galaxy S25 series, including the Galaxy S25, Galaxy S25+ and Galaxy S25 Ultra. The Samsung Galaxy S25 Series’ features the new One UI 7 interface, helping to simplify the...
New locations for 5G standalone
We’re bringing our 5G standalone network to 16 new locations before the end of the year with more locations to follow. That means EE’s most advanced mobile network will be live in more than 30 major...
