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Resolved! Advice on broadband switch
Hello guys and gals,I need some advice about what will happen with my old subscriptions and direct debits after my switch from TalkTalk ADSL broadband to EE Full Fibre 500 broadband.For nearly 20 years, up until last Tuesday (29 April 2025), I had fu...
Does Smart Hub Pro password require special character?
I'm just about to join EE and will be receiving the new Smart Hub Pro with wifi 7 during the week.To get ahead, I planned to change my current BT router's SSID to <mynewssid> and a correcthorsebatterystaple-style passphrase.Then, when the EE Smart Hu...
WHERE ARE MY VAT INVOICES?
I dont understand. why it is so difficult to see my billing...please email me my last quarters invoices
Samsung A16 5G
I've received this as my new phone but no charger !!! How do I charge it please ?
Unable to upgrade online....
Unable to upgrade online....Customer Service contacted on several occasions but will never admit to any problem with the website....Why have an online upgrade option if it is unuseable....
Unable to receive some messages or get messages late
I am able to send messages to people and the person receiving my messages gets them on time however when they send a message to me I don't get it or I get it a few hours late. Why is this?
iPhone - Screentime and Voicemail
I have screentime setup on my kid's phone which limits access to things like named contacts.Voicemail isn't working: Phone > Voicemail > Network Provider Voicemail > CallWhen you click 'Call' you can see the screentime hourglass show for a second and...
Highly unstable Wifi
My wifi has been unstable for a few months now, I get high packet loss and network jittering. I have called up multiple times to EE and they have "sent" engineers to fix it the fault but it is never fixed. They have also tried factory resetting the r...
Interpreting BSSIDs on the Smart Hub Pro and Smart WiFi Pro
While troubleshooting connectivity issues on my laptop, I used... nmcli device wifi list ...to understand what access points were being made available and which one I was connected to.I was surprised to see 16 BSSIDs, some with no discoverable SSID:B...
Poor ethernet performance
Hi allI’ve noticed recently I get much higher speeds over WiFi than I do Ethernet which I find strange (tested with a 2.5gb port laptop, get about 600mbps max) . I’ve had a look at the technical log and it seems Ethernet port 2 seems to go up and the...
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